CUSTOMER SERVICE QUOTES FROM BUSINESS TITANS

Take it from the titans, there's only one way to build a sustainable, built to last company and that's by putting the customer at the heart of everything you do. If you don't know the visionaries by name, you'll certainly know them by brand, as what follows are words of wisdom from leaders of dominant empire businesses

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FOR STARTERS, ONE FROM OUR FOUNDER

"Never Guest is nuisance, or Guest is marginally important, or important when it suits, 

but Guest  with a capital G. "


Tom Metcalf

Little Touches® Hospitality 

Customer Service Quotes, Sam Walton, Walmart.

THERE IS ONLY ONE BOSS ACCORDING TO WALMART's SAM WALTON

"There is only one boss.

  The customer.

And he can fire everybody in the company from the chairman on down, simply by spending his money  somewhere else. "

Customer Service Quotes, Ray Kroc, McDonald's

Going large on guest satisfaction with Mcdonald's ray Kroc

"If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours."

Customer Service Quotes, Mahatma Gandhi

HISTORY HAS DONE THE HARD WORK WITH THIS ONE FROM GANDHI

 "A customer is the most important visitor on our premises. 

He is not dependent on us. We are dependent on him. 

He is not an interruption of our work. He is the purpose of it.

He is not an outside to our business. He is part of it. 

We are not doing him a favour by serving him. 

He is doing us a favour by giving us an  opportunity to do so." 

Customer Service Quotes, Henry Ford

PUTTING POWER INTO PERSPECTIVE WITH MOTOR MOGUL HENRY FORD

"It is not the employer who pays the   wages. 

  Employers only handle the money. 

  It is the customer who pays the wages''

Customer Service Quotes, Napoleon Hill

GIVE A LITTLE...GAIN A LOT SAYS NAPOLEON HILL

"The man who does more than he is paid for will soon be paid for more than he does.''

Customer Service Quotes, Bill Gates, Microsoft
Bill Gates, Microsoft Founder

William's willingness to improve the Guest Experience

"Your most unhappy customers are your greatest source of learning.''

Customer Service Quotes, James Cash Penney, J.C. Penney

J.C. PENNEY was wise to crank up the courteousness factor

"Courteous treatment will make a customer a walking advertisement''

Customer Service Quotes, Michael Shevack
Michael Shevack

There's only one God in business for barnstormers

"Bottom-line obsession comes from turning the pursuit of money into a God and forgetting the real master your business serves: The Customer''

Customer Service Quotes, Og Mandino

THE HUMAN WAY IS THE ONLY WAY SAYS OG MANDINO

"Beginning today, treat everyone you meet as if they were going to be dead by midnight. Extend to them all the care, kindness and understanding you can muster, and do it with no thought of any reward. Your life will never be the same again." 

Customer Service Quotes, Jim Rohn

Jim Rohn on why recommendations are righteous

"One customer, well taken care of, could be more valuable than $10,000 worth of advertising''

Customer Service Quotes, Tony Hsieh, Zappos
Zappos Tony Hsieh chased the vision and became a billionaire

IRONICALLY, THOSE ONLY IN IT FOR THE MONEY OFTEN EARN LEAST

"Chase the vision, not the money. 

The money will end up following you.''

Customer Service Quotes, Maya Angelou

MAYA ANGELOU's FEEL-GOOD FACTOR

" I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."

Customer Service Quotes, Walt Disney

DISNEY DECLARED DO IT WELL AND NUMBERS WILL SWELL

"Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do."  


Customer Service Quotes, Leon Gorman

LEON GORMAN's CUSTOMER SERVICE IN A NUTSHELL...

"Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity."

Customer Service Quotes, John D. Rockefeller

Money was a byproduct with bells on for John D. Rockefeller

"I know of nothing more despicable and pathetic than a man who devotes all the hours of the waking day to the making of money for money's sake."

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Steve Jobs of Apple on the proactive pay off

"Get closer than ever to your customers.

So close that you tell them what they need well before they realize it themselves."

Customer Service Quotes, Robin Williams

Robin Williams on leaving a lasting legacy

" No matter what people tell you, words and ideas can change the world."