Take it from the titans, there's only one way to build a sustainable, built to last company and that's by putting the customer at the heart of everything you do. If you don't know the visionaries by name, you'll certainly know them by brand, as what follows are words of wisdom from leaders of dominant empire businesses
"Never Guest is nuisance, or Guest is marginally important, or important when it suits,
but Guest with a capital G. "
Little Touches® Hospitality
"Success and profitability are outcomes of focusing on customers and employees, not objectives."