CUSTOMER EXPERIENCE & SERVICE QUOTES FROM BUSINESS TITANS P2

Take it from the titans, there's only one way to build a sustainable, built to last company and that's by putting the customer at the heart of everything you do. If you don't know the visionaries by name, you'll certainly know them by brand, as what follows are words of wisdom from leaders of dominant empire businesses

image1

It's WORDS OVER NUMBERS AT LITTLE TOUCHES® Hospitality

"Never Guest is nuisance, or Guest is marginally important, or important when it suits, 

but Guest  with a capital G. "


Tom Metcalf

Little Touches® Hospitality 

Customer Service Quotes, Jack Ma, Alibaba.

LOOK BEYOND THE END OF YOUR OWN NOSE SAYS JACK MA

"Success and profitability are outcomes of focusing on customers and employees, not objectives." 

Customer Service Quotes, Albert Einstein.

Albert Einstein: Put others before self to make your mark

"The value of a man should be seen in what he gives and not in what he is able to receive" 

image2

CREATE AND KEEP SAYS DRUCKER

"The purpose of business is to create and keep a customer." 

image3

POSITIVE UNINTENDED CONSEQUENCES OF SERVING BY DEREK SIVERS

"The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you."