It's WORDS OVER NUMBERS AT LITTLE TOUCHES® Hospitality
"Never Guest is nuisance, or Guest is marginally important, or important when it suits,
but Guest with a capital G. "
Tom Metcalf
Little Touches® Hospitality
LOOK BEYOND THE END OF YOUR OWN NOSE SAYS JACK MA
"Success and profitability are outcomes of focusing on customers and employees, not objectives."
Albert Einstein: Put others before self to make your mark
"The value of a man should be seen in what he gives and not in what he is able to receive"
CREATE AND KEEP SAYS DRUCKER
"The purpose of business is to create and keep a customer."
POSITIVE UNINTENDED CONSEQUENCES OF SERVING BY DEREK SIVERS
"The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you."
Steve Blank's Swap a focus on YOU for a devotion to THEM
"No business plan survives first contact with customers."
Be remarkable and reap the rewards says Robert Stephens
"Advertising is the tax you pay for being unremarkable."
Move mountains like George Bernard Shaw's unreasonable man
"The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man."
Dharmesh Shah's VIPs - Very important and individual people
"No matter how many customers you have, each is an individual. The day start thinking of them as this amorphous 'collection' and stop thinking of them as people is the day you start going out of business."
Try a little tenderness declared Mother Teresa
"Kind words can be short and easy to speak, but their echoes are truly endless."
Theodore Roosevelt's motivation to avoid mediocrity
"Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows neither victory nor defeat."